FREQUENTLY ASKED QUESTIONS
What to know before—and after—you order.
Clear answers about hardware, entertainment, setup, internet, and customer support.
What comes in the box?
Each ODI TV 2.0 package includes the set-top box, HDMI cable, power adapter, standard remote, wireless backlit USB remote, two wireless gaming controllers, and controller USB receiver.
What can I watch?
ODI TV brings together live programming, movies, TV shows, sports, news, kids content, and other entertainment in one connected experience. Availability varies by region, provider, software version, and licensing.
Are retro games included?
Yes. The current ODI TV 2.0 experience includes a catalog of more than 40,000 retro games and two wireless controllers.
How do I set up ODI TV?
Connect the power adapter and HDMI cable, connect the box to Wi-Fi or ethernet, then follow the on-screen setup. Customer support can help if you run into an issue.
What internet speed do I need?
A minimum connection speed of 10 Mbps is recommended. Faster service may improve performance in busy households or when several devices are streaming at once.
Does ODI TV charge a monthly service fee?
The current lifetime-purchase offer does not include a monthly ODI TV service fee. Some third-party apps, premium services, or internet providers may require their own account or subscription.
What purchase protection is included?
The current offer includes a 30-day money-back guarantee and a one-year hardware warranty, subject to the applicable terms and eligibility requirements.
What information does support need?
Please provide your Box ID, software version, connection type, time zone, and a description of the issue. You can find the Box ID on the top label and the version number in the top-left corner of the home screen.